Cancellation Policy
This Cancellation Policy outlines the terms and conditions under which orders and subscriptions can be cancelled for products and services purchased from Bizly Cloud (hereinafter referred to as “the Company,” “we,” “us,” or “our”) via our e-commerce website bizlycloud.com. By placing an order or subscribing to our services, you agree to this Cancellation Policy.
1. General Cancellation Conditions
- Cancellation requests must be initiated within the specified timeframe for each product/service type.
- All cancellations are subject to review and approval by the Company.
- Refunds, if applicable, for cancelled orders will be processed as per our Refund Policy.
2. Cancellation Eligibility by Product/Service Type
A. POS Hardware & Other Infrastructure Items (Physical Products)
- Eligibility: You may cancel an order only if it has not been dispatched from our warehouse or handed over to the shipping partner.
- Process: Contact customer support immediately at [Your Email Address] or [Your Phone Number] with your Order Number. We will check dispatch status.
- Post-Dispatch: Once dispatched, cancellation is not possible. You must follow our Refund Policy if eligible.
- Refund: If cancelled before dispatch, a full refund will be processed per our Refund Policy.
B. SaaS/App Subscriptions (e.g., mPOS App 1-Year Subscription)
- Initial Cancellation (Grace Period): Cancellable for full refund if requested within [e.g., 24 hours] and the app hasn’t been activated or used (e.g., no login or transactions).
- Renewal Cancellation: You may cancel future renewals at any time before the next billing cycle. The current subscription will remain active for its full paid term. No refunds for the ongoing period.
- Process for Renewal Cancellation: Cancel from your account dashboard or by contacting support.
3. How to Request a Cancellation
- Contact support by email at [Your Email Address] or phone at [Your Phone Number].
- Provide Order Number or Subscription ID, product/service name, and reason for cancellation.
- We’ll review your request based on eligibility and respond accordingly.
4. Company’s Right to Cancel Orders
We reserve the right to cancel orders or subscriptions for the following reasons:
- Product/Service Unavailability: If unavailable or out of stock.
- Payment Issues: If payment fails or fraud is suspected.
- Pricing/Description Errors: If there was a material error.
- Breach of Terms: If user violates our policies.
- Shipping Limitations: If the address is not serviceable.
- Unforeseen Circumstances: Including force majeure or operational issues.
We will notify you and process a full refund to your original payment method where applicable.
5. Changes to This Cancellation Policy
We may update this policy at any time without prior notice. Changes take effect immediately upon posting. Continued use of the Website after updates means acceptance of the revised policy.
6. Contact Us
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Mail: [Your Company’s Registered Address]
