Privacy Policy

This Privacy Policy describes how Bizly Cloud (hereinafter referred to as “the Company,” “we,” “us,” or “our”) collects, uses, processes, and discloses your information in connection with your access to and use of our e-commerce website bizlycloud.com (the “Website”), and the services and products offered therein.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Website, you are agreeing to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Products and Services to you.

Personal Information (Directly Provided by You):

• Contact Information: Name, email address, phone number, mailing address, billing address.
• Account Information: Username, password, company name, GSTIN (if applicable).
• Payment Information: Details required for processing payments (though actual card details are not stored by us; see Section 3).
• Correspondence: Information you provide when you contact us for support, inquiries, or feedback.
• Business Details: Information related to your business operations relevant to using our SaaS/App products (e.g., product lists, sales data within the mPOS app).

Usage Data (Automatically Collected):

• Device Information: IP address, browser type, operating system, unique device identifiers.
• Website Usage: Pages visited, time spent on pages, links clicked, referring URL, date and time of access.
• SaaS/App Usage: How you use our mPOS app, features accessed, transaction volumes (aggregated and anonymized where possible).

Payment Gateway Data (via Razorpay):

• While we do not store your full payment card details, Razorpay, our payment gateway partner, collects and processes payment information to complete your transactions.
• This may include card type, last four digits of your card number, and payment status.
• Your use of Razorpay is subject to their own Privacy Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain Our Services:

• Processing your orders for SaaS/Apps and Hardware.
• Delivering physical products (POS Hardware, infrastructure items).
• Managing your user account and subscriptions (e.g., mPOS App 1-year subscription).
• Providing access to our mPOS App and its features.
• Ensuring the functionality and security of the Website and app.
• Offering technical support and customer service (including configuration and running the business).

To Improve Our Products and Services:

• Analyzing usage trends to enhance Website functionality and app features.
• Developing new products, services, and features based on user needs and feedback.
• Troubleshooting and debugging issues.

For Communication:

• Sending order confirmations, shipping updates, and service-related notifications.
• Responding to your inquiries, support requests, and feedback.
• Sending marketing and promotional communications (if you have opted-in).

For Business Operations & Legal Compliance:

• Processing payments and managing billing.
• Conducting internal audits and data analysis.
• Complying with legal obligations, regulations, and governmental requests.
• Enforcing our Terms & Conditions and other policies.
• Preventing fraudulent activities.

3. How We Share Your Information

• Payment Processors: We use Razorpay to process payments. Your payment information is shared directly with Razorpay, which handles the data according to its privacy policy. We do not store sensitive payment card details on our servers.
• Shipping & Logistics Partners: We share necessary contact and address details with third-party logistics companies for the delivery of physical products.
• Service Providers: Third-party companies may help operate our Website and services (e.g., cloud hosting, analytics, customer support). These providers access your data only to perform tasks on our behalf and are contractually bound not to misuse it.
• Legal Requirements: We may disclose your data to comply with legal obligations or respond to valid requests by public authorities.
• Business Transfers: In events like mergers or acquisitions, your data may be transferred as part of business assets.
• With Your Consent: We may share your information with other parties if you have explicitly consented.

4. Data Retention

• We retain Personal Information as long as necessary for the purposes for which it was collected.
• SaaS/App Data: Retained as per the product plan (e.g., three months for basic plans, longer for paid plans).
• Other Personal Data: Retained for the duration of your account and a reasonable period afterward as required by law or business needs.

5. Data Security

• We implement security measures to protect your data, including:
  • SSL/TLS encryption for data in transit.
  • Secure servers and network infrastructure.
  • Access controls to restrict data access.
  • Regular audits and security updates.
• No system is 100% secure. While we take precautions, we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request copies of your data.
• Right to Rectification: Request correction or completion of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request restricted processing under certain conditions.
• Right to Object: Object to processing of your data under certain conditions.
• Right to Data Portability: Request transfer of your data to another organization or to you directly under certain conditions.

To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

• We use cookies and similar technologies to track activity on our Website.
• Essential Cookies: Required for core functionality (e.g., shopping cart, login).
• Analytics Cookies: Used to understand user interactions and improve performance (e.g., Google Analytics).
• You can configure your browser to refuse cookies, but this may impact some website features.

8. Children’s Privacy

• Our Website is not intended for individuals under 18 years of age.
• We do not knowingly collect personal data from children under 18.
• If you believe your child has provided us with data, please contact us. We will promptly remove the data if confirmed.

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Changes will be posted on this page with the updated “Effective Date.”
• We encourage you to review this policy periodically for updates.

10. Contact Us

If you have questions or wish to exercise your rights, contact us:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Mail: [Your Company’s Registered Address]