Refund Policy

This Refund Policy outlines the terms and conditions for refunds for products and services purchased from Bizly Cloud (hereinafter referred to as “the Company,” “we,” “us,” or “our”) via our e-commerce website bizlycloud.com. By making a purchase on our Website, you agree to this Refund Policy.

1. General Refund Conditions

• Refunds are processed only for eligible products and services as per the conditions outlined below.
• All refund requests must be initiated within the specified timeframe from the date of purchase or delivery.
• Refunds will be processed to the original payment method used for the purchase. Please allow [e.g., 5–7 business days] for the refund to reflect in your account after it has been processed by us.

2. Refund Eligibility by Product/Service Type

A. SaaS/App Subscriptions (e.g., mPOS App 1-Year Subscription)

• Eligibility: Refunds for SaaS/App subscriptions are generally not provided once the service has been activated or used due to the immediate access to digital software and features.
• Exception (Trial/Grace Period): A full refund may be considered only if a formal cancellation request is received within [e.g., 24 hours] of purchase, AND if the app/service has demonstrably not been used or activated (e.g., no login, no transactions).
• No Partial Refunds: We do not offer partial refunds for unused portions of annual or multi-month subscriptions.
• Cancellation Policy: For info on cancelling future renewals, please refer to our Cancellation Policy.

B. POS Hardware & Other Infrastructure Items (Physical Products)

• Eligibility: Refunds may be granted under the following:
  • The product is defective or damaged upon delivery.
  • The product received is different from what was ordered.
  • The refund request is initiated within [e.g., 7 days] from the date of delivery.
• Return Condition: Product must be returned in original packaging with all accessories, manuals, and serial numbers intact. Product must be unused and in resalable condition (unless damaged or defective).
• Non-Refundable Items:
  • Physically damaged products (customer fault)
  • Missing parts/accessories not due to our error
  • Products without original/damaged packaging
  • Clearance/non-refundable items
  • Used consumables (e.g., thermal paper, ink)
• Return Shipping Costs:
  • If return is due to our error, we will cover the cost.
  • If not, customer bears the shipping cost.

3. How to Request a Refund

• Contact support within the eligible time frame via email: [Your Email Address] or phone: [Your Phone Number].
• Include Order Number, product name, and reason. For damaged goods, include photo or video evidence.
• We may ask for more details before approval.
• If approved (for physical products), we will send return instructions. Do not send items back without authorization.

4. Refund Processing

• Once the returned product is inspected and approved, the refund will be issued.
• The refund will go to your original payment method (e.g., Razorpay, UPI, card) within [e.g., 5–7 business days].
• You’ll receive an email once your refund is processed.

5. Chargebacks

Please contact us before initiating chargebacks. We’re committed to resolving issues fairly. Chargebacks without prior contact may delay resolution or lead to account suspension.

6. Changes to This Refund Policy

We reserve the right to update this policy at any time. Changes are effective immediately upon posting. Continued use after changes means you accept the updated terms.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Mail: [Your Company’s Registered Address]