Shipping Policy
This Shipping Policy outlines the terms and conditions for the shipping and delivery of physical products purchased from Bizly Cloud (hereinafter referred to as “the Company,” “we,” “us,” or “our”) via our e-commerce website bizlycloud.com. This policy applies to all physical goods, including but not limited to POS Hardware and other infrastructure items. For our SaaS/App subscriptions, delivery is instant via digital access.
1. Shipping Regions
We currently offer shipping services across India. Please note that certain remote areas or specific product types might have limited serviceability, which will be indicated at checkout.
2. Order Processing Time
- All orders for physical products are processed within [e.g., 1-2 business days] from the date of order confirmation and successful payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times might be slightly longer.
3. Shipping Methods and Carriers
We partner with reputable logistics providers to ensure safe and timely delivery of your products. Our primary shipping partners include: [e.g., Delhivery, Blue Dart, Xpressbees, India Post (Speed Post), or specific regional couriers].
The shipping method chosen at checkout will determine the estimated delivery time. Standard shipping is our default, and expedited options may be available for an additional cost where feasible.
4. Shipping Costs
Option A (Free Shipping): We offer free standard shipping on all physical product orders across India.
Option B (Flat Rate/Calculated): Shipping costs will be calculated at checkout based on the weight, dimensions, and destination of your order.
Option C (Tiered): Orders above INR [X] will qualify for free standard shipping. For orders below INR [X], a flat shipping fee of INR [Y] will apply.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Estimated Delivery Times
- Within Tamil Nadu: [e.g., 2-4 business days]
- Other Major Indian Cities: [e.g., 4-7 business days]
- Rest of India (Tier 2/3 cities & Rural areas): [e.g., 7-10 business days]
These are estimated delivery times. Actual delivery may vary due to unforeseen circumstances such as weather conditions, public holidays, carrier delays, or local restrictions.
6. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s journey.
You can also track your order directly from your Bizly Cloud account on our Website.
7. Shipping Address Accuracy
It is your responsibility to provide accurate and complete shipping information. Please double-check your delivery address before confirming your order.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by you. Any additional costs incurred due to address corrections or re-shipments will be borne by the customer.
8. Damaged or Lost Shipments
Damaged Upon Arrival: If you receive a package that appears damaged, please refuse to accept it and notify us immediately at [Your Email Address] or [Your Phone Number] with photographic evidence. If you accept a damaged package, please document the damage and contact us within [e.g., 24 hours] of receipt.
Lost Shipments: If your tracking information indicates that your package was delivered but you have not received it, please check with your neighbors or local post office. If you still cannot locate it, please contact us within [e.g., 7 business days] of the reported delivery date. We will initiate an investigation with the shipping carrier.
Resolution for damaged or lost shipments will be handled on a case-by-case basis and may involve replacement or refund as per our Refund Policy.
9. Contact Us
For any questions or concerns regarding your order’s shipping, please contact us at:
Email: [Your Email Address]
Phone: [Your Phone Number]
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
